FAQ

Your Questions, Answered by Eterna Jewels

1. What types of jewelry do you sell?

We specialize in elegant necklaces and bracelets designed to complement any style, occasion, or sentiment. From minimal everyday pieces to bold, statement designs — there’s something for everyone.

2. Are your products made with real gold or silver?

Our pieces are crafted using high-quality materials, including sterling silver, gold-plated finishes, and premium alloys. Each item’s material is listed in its product description for full transparency.

3. Is your jewelry hypoallergenic?

Yes, most of our pieces are hypoallergenic and made to be gentle on sensitive skin. If you have specific allergy concerns, please check the product details or contact us directly for guidance.

4. How should I care for my Eterna Jewels jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, perfumes, and chemicals.

  • Store in a cool, dry place, ideally in a jewelry box or pouch.

  • Clean gently with a soft, dry cloth.

5. Do you offer gift packaging?

Yes! All orders are beautifully packaged and gift-ready. If you’re sending a gift, you can also include a personalized message at checkout.

6. What is your return policy?

We accept returns within 14 days of delivery on unworn items in their original packaging. For more details, please visit our Returns & Exchanges page or contact our support team.

7. Do you ship internationally?

Currently, we ship within India, but we’re working on expanding! Subscribe to our newsletter to be the first to know when international shipping becomes available.

8. How long will my order take to arrive?

Standard orders are processed within 1-3 business days, with delivery times depending on your location. You’ll receive a tracking number as soon as your order ships.

9. What if my jewelry arrives damaged or I receive the wrong item?

We’re so sorry! Please contact us within 48 hours of delivery with a photo and description of the issue. We’ll make it right — either with a replacement or a refund.

10. How can I contact Eterna Jewels?

We’re always here to help. You can reach us via:
📧 Email: support@eternajewels.com
📱 Instagram: @eternajewels
Or use the contact form on our Contact Us page.

Still have questions?
Feel free to reach out — we’re happy to help!